How we run our programmes

We offer private and group classes for:

• Babies & Toddlers (4 months to 3 years, adult accompanied)

• Kids (3 years and up)

• Adults (18 and above)

Our specialties include first introductions to swimming, water confidence building, learn-to-swim, and stroke development.

Drop-In Classes and Scheduled Courses

• All Baby & Toddler classes are Drop-In.

• Kids classes are generally Scheduled Courses during the school term. If there are available spots, we may open them up as Drop-In classes.

• Kids Drop-In classes are typically offered during school holidays.

• Adult classes are generally Scheduled Courses.

Drop In Classes

These are individual classes you can book without commitment. Great for those that would like to try our classes or need more flexibility.

Book and pay for each class individually via the Drop In Classes page. Toggle between the relevant pages for our Club and Residential locations.

If you just want to try one lesson first

1. Book and pay online for one class via the correct Drop In Classes page

If you are a regular student, buy a Class Pass to enjoy easy booking and rescheduling, and earn Paddle Points

1. Create account on website / app - see how to below!

2. Choose a Class Pass Plan - only available for select classes

3. Book class

Note:

• Drop In Classes are subject to cancellation if there are not enough particpants. A session credit will be issued to you for future bookings.

• Any cancellations or rescheduling must be done at least 12 hours before the start of scheduled class else the full fee of the class will be charged. 

• There are expiration dates on Class Passes.

• Read full Terms & Conditions here.
  

Scheduled Courses

This is a fixed set of lessons that occur over a fixed time period. You will be guaranteed a place on the course and enjoy lower fees per lesson. Great for those that are serious about learning how to swim.

The course must be booked in full. No discounts can be made for lessons that you cannot attend. Please understand that your guaranteed place will prevent others from booking your place.

Registration for scheduled courses are predominantly announced via our newsletter. If you are not subscribed, you can check the website or our social media channels.

Note:

• Once booked and paid for, withdrawal must be made 21 days prior to the commencement of the course for a full refund minus any platform charges. 

• We do not offer make up classes if you can not attend for any reason (illness included). However, we will issue you a "Session Credit" - you can use this credit to book any available Drop In Class - the credit is valid for 2 months from issue - if you do not use it, it will be forfeited. The Session Credit has no value and cannot be used to offset any fees.

• Read full Terms & Conditions here.

Booking Procedure

1. Create an account on our website or through the Fit by Wix app (use code T0TZUZ to join or search for alisontamswimming).

Please do fill out your profile in full.

• The First and Last Name refer to the student. If there are multiple students on the account, you can put all their names in the First Name section. E.g. Alison, Andrew & Alex

• It is essential to provide an email and phone number in case we need to contact you urgently. Multiple emails and phone numbers can be added.

• Parents can add their names in the parent section.

Fit by Wix app

Website login

2. Find relevant course/class

Simply hit book once you've found the class/course you want to attend.

3. Pay/Register

Scheduled Courses:

If the course is still in the registration period, you will be able to register for the course without paying. Once there are enough participants, we will ask you to pay the course fees to confirm your place. An invoice and email will be sent to you to inform you.

If the course has already been confirmed, you will be required to pay immediately to secure your place.

Contact us if you can not attend a session. Do not cancel the course in your profile as this will cancel the whole course.

Drop In Classes:

Book and pay online via the correct Drop In Classes page

You can pay for a single class online immediately. If you decide to cancel, you will need to contact us to receive credit - it is not automatic.

Same classes can be rescheduled via your profile.

Or,

You may purchase a Class Pass for a set of 5 or 10 lessons.

If you choose to purchase a Class Pass at the checkout, it will cancel your existing booking. After purchase of the Class Pass, you will need to rebook the class to have the option of using of using your Class Pass.

With the Class Pass, if a class is cancelled or you need to cancel, your credit will automatically go back to your account so you can use it for another class. Passes may not be available for all classes.

You can see how many passes you have left under My Subscriptions in your account.

Reschedule or cancel Drop In Classes with ease. You will see the options under My Bookings in your account providing it is within 12 hours of the class starting.

4. Confirmation Email

All successful bookings will result in an email confirmation and you will be able to see it in your account. If you do not have this email, it means you have not booked. Do check your junk folder.

Comment below if you would like anything else to be clarified!