Thank you for booking your first lesson with us! To help you prepare for a smooth experience, please read through this guide.
Class Confirmation
After booking your lesson online, you will receive an automated confirmation email.
If you don’t see it, check your junk mail folder.
Still missing it? Your booking may not have gone through. You can check your bookings by logging into the website or messaging us.
Your confirmation email will include:
What you booked
Your coach’s name
Date and time of the lesson
Location
Once booked, you are subject to our Terms & Conditions, so please ensure your booking is correct.
Pool Entry
You are responsible for any pool entry fees unless otherwise advised.
All entrants must pay - either by cash or Octopus.
Children under 3 years of age go free.
For adults/children, entry fees are HK$17/$8 during the week or HK$19/$9 on weekends and can be paid by Octopus.
If we have booked a private lane, entrance will be free, and you should use the designated "Group Entry" lane. We will communicate this to you; otherwise, assume you should pay for your own entry.
Pool
Depending on location, there may be an indoor or outdoor pool, or both.
If there is an indoor pool, it will be heated from November until mid April.
Thermal wear is recommended for cooler months.
Lessons will go ahead except for in Red Rain or T8 - unless otherwise contacted (please make sure you have provided you phone number)
Changing Rooms
Male, Female and Family changing rooms are available.
Lockers are for storing items—Bring a HK$5 coin for the locker. The lockers require a HK$5 refundable deposit. If you don’t have coins, there are money-changing machines by the entrance, or you can ask for change at the office.
Meet Your Coach
Please go to the poolside to find your coach. They may be in different locations depending on the weather or how busy it is.
You can find out what your coach looks like here
Don’t forget your umbrella! This is for caregivers who don’t intend on getting wet. There are foot baths and strong showers that everyone must pass through to get poolside.
Basic Equipment for Swimmers
Flip-Flops:
Outdoor shoes are not allowed poolside.
Make sure your flip-flops are clean and dedicated for the pool.
Bring a bag to store them!
Swimsuit:
In summer, consider wearing a long-sleeved rash guard in case the lesson is at the outdoor pool
As it gets cooler, thermal wear is advisable.
Goggles:
Essential for all levels except Tots 1 and Tots 2.
Ensure they fit well—check this guide for help.
Swim Cap:
Provided for regular students once they are willing to wear it (except Baby & Toddler).
Bring it for subsequent lessons to keep hair out of your face and protect against pool chemicals.
Kick Board:
Required for all levels except Baby & Toddler and Kids Beginners.
If purchasing your own, choose a smaller, firmer board that suits the student's size.
If you have any questions or suggestions for other guides, please let us know in the comments below. We’re excited to see you at your first lesson! Happy swimming! 🌊
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