Thank you for booking your first lesson with us! To help you prepare for a smooth experience, please read through this guide.
You must be a member, a registered guest of a member, or a registered Carmel School student/parent to enter the club. The security guards reserve the right to deny entry.
Class Confirmation
After booking your lesson online, you will receive an automated confirmation email.
If you don’t see it, check your junk mail folder.
Still missing it? Your booking may not have gone through. You can check your bookings by logging into the website or messaging us.
Your confirmation email will include:
What you booked
Your coach’s name
Date and time of the lesson
Location
Once booked, you are subject to our Terms & Conditions, so please ensure your booking is correct.
The Pool
Entry to the pool is via the changing rooms.
It is a heated indoor pool
Rash guards and sun screen is not needed
Lessons will go ahead except for in Red Rain or T8 - unless otherwise contacted (please make sure you have provided you phone number)
Children will still need thermal wear during cooler months
Changing Rooms
Male and Female changing rooms are available.
Lockers are for storing items - you must ask the lifeguard on pool deck for a locker key.
Meet Your Coach
You can find out what your coach looks like here
Basic Equipment for Swimmers
Flip-Flops:
Outdoor shoes are not allowed poolside.
Make sure your flip-flops are clean and dedicated for the pool.
Bring a bag to store them!
Swimsuit:
As it gets cooler, thermal wear is advisable.
Goggles:
Essential for all levels except Baby & Toddler and Kids Beginners classes.
Ensure they fit well—check this guide for help.
Swim Cap:
Provided for regular students on the first lesson (except Baby & Toddler).
Bring it for subsequent lessons to keep hair out of your face and protect against pool chemicals.
Kick Board:
Required for all levels except Baby & Toddler and Kids Beginners.
If purchasing your own, choose a smaller, firmer board that suits the student's size.
If you have any questions or suggestions for other guides, please let us know in the comments below. We’re excited to see you at your first lesson! Happy swimming! 🌊
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